Frequently asked questions
Allow the candle to burn until the entire surface has melted uniformly. Generally, this process takes:
**2 to 4 hours for double-wick 16 oz. and dough bowl candles
**3 to 4 hours for single-wick 16 oz. candles
**1 to 2 hours for 4 oz. candles.
This technique helps to avoid tunneling and guarantees a consistent burn. Please remember that double-wick candle containers can become quite hot after extended use, so they should be handled with extreme care. Please refer to our safety guidelines in the FAQ section.
**Allow the candle to cool completely for a minimum of two hours before touching or relocating it.
**Always light candles on a sturdy, heat-resistant surface.
**Double-wick and single-wick 16 oz. candle jars can become extremely hot after burning for over two hours. Avoid touching or moving a candle that is lit or contains melted wax.
**Discontinue use when approximately ½ inch of wax is left to prevent the bottom of the jar from overheating and potentially breaking.
Our candles are crafted with lead-free cotton wicks to ensure a clean burn. If you notice your candle beginning to smoke, it may indicate that the wick is either too long or has developed a mushroom shape; in such cases, extinguish the candle. After the candle has cooled, be sure to trim the wick before relighting it for optimal performance.
Orders are usually processed within three to five business days. Starting January 03, 2026, customers can choose to pick up their orders from the store on Fridays and Saturdays, between 10 a.m. and 4 p.m. For delivery options, please text (205) 723-3978 or complete the form available on the homepage.
For any further questions or assistance, please complete the form on the home page, and we will get back to you shortly.






