Question 1

Are your candles eco-friendly?

Accepted Answer

Yes. Soy wax is biodegradable and renewable, and all packaging materials are recyclable or reusable.

Question 2

What are your candles made of?

Accepted Answer

All candles are made from high-quality, 100% soy wax, natural cotton wicks, and premium fragrance oils. They are free from parabens, phthalates, and harmful additives.

Question 3

Where are your candles made?

Accepted Answer

Each candle is handmade in Alabama and hand-poured in small batches to ensure quality and consistency.

Question 4

How long should I burn my candle for the first time?

Accepted Answer

Allow the candle to burn until the entire surface has melted uniformly. Generally, this process takes:

**2 to 4 hours for double-wick 16 oz. and dough bowl candles
**3 to 4 hours for single-wick 16 oz. candles
**1 to 2 hours for 4 oz. candles.

This technique helps to avoid tunneling and guarantees a consistent burn. Please remember that double-wick candle containers can become quite hot after extended use, so they should be handled with extreme care. Please refer to our safety guidelines in the FAQ section.

Question 5

How do I trim the wick?

Accepted Answer

Trim the wick to about ¼ inch before each burn to prevent soot and ensure a clean flame. If your wick is too long, this will create a larger, hotter flame and send uneven heat onto the glass container.

Question 6

Can I reuse the candle jar?

Accepted Answer

Yes. Once the candle is finished, clean out any remaining wax and reuse the jar for storage or decoration.

Question 7

What are your safety guidelines for handling candles?

Accepted Answer

**Allow the candle to cool completely for a minimum of two hours before touching or relocating it. 
**Always light candles on a sturdy, heat-resistant surface.
**Double-wick and single-wick 16 oz. candle jars can become extremely hot after burning for over three hours. Avoid touching or moving a candle that is lit or contains melted wax to avoid thermal shock.
**Discontinue use when approximately ½ inch of wax is left to prevent the bottom of the jar from overheating and potentially breaking.

Question 8

What should I do if my candle wick starts to smoke?

Accepted Answer

Our candles are crafted with lead-free cotton wicks to ensure a clean burn. If you notice your candle beginning to smoke, it may indicate that the wick is either too long or has developed a mushroom shape; in such cases, extinguish the candle. After the candle has cooled, be sure to trim the wick before relighting it for optimal performance.

Question 9

Is it safe to leave a candle burning unattended?

Accepted Answer

No. Never leave a burning candle unattended or near flammable materials. Always extinguish before leaving the room or going to sleep.

Question 10

Can I burn candles around pets or children?

Accepted Answer

Keep candles out of reach of pets and children. Always burn in a well-ventilated area.

Question 11

What should I do if wax spills?

Accepted Answer

Allow the wax to cool and harden, then gently scrape it off. Use warm, soapy water to remove any residue.

Question 12

Are delivery options available?

Accepted Answer

Online orders are usually processed within three to five business days. For in-person delivery options, please text or call (205) 723-3978 to discuss arrangements.

Question 13

What is your return policy?

Accepted Answer

All candles and wax melts are final sale and cannot be returned or refunded. However, additional items like t-shirts and hats can be exchanged within 10 days of purchase, provided they are in their original condition, for an item of equal or greater value.

Question 14

Additional Questions?

Accepted Answer

For any further questions or assistance, please complete the form on the "About" page, and we will get back to you shortly.

Ardent Aesthetics

Frequently asked questions